Patient Satisfaction Survey
Commitment to quality care
At Cleadon Village Dental Practice we always aim to give our patients the highest standard of care. We want to be sure that our quality of service is second to none. Most importantly, we want to ensure that all of our patients are happy with our service. We would be grateful if you could answer the questions below to help us achieve our aim to give you a first class service. All responses are anonymous.
Link to survey
https://docs.google.com/forms/d/e/1FAIpQLSfqzE5vWs81uX7gu3jv5DRnAFA3gIENuTM1ErS8CDdDjq5BcQ/viewform?usp=pp_url
Our latest result from our survey dated 29/10/2021
What do you like about Cleadon Village Dental Practice?
Easy access, very professional but friendly, informative on treatment options and the clinical area was maintained to an exceptional high level. Infection control protocols and standards observed.
Immaculate clean very professional and so kind and caring felt totally at ease
Very Friendly
Efficiency
It feels modern and safe. Laura is absolutely lovely.
Friendly respectful and helpful
Whole thing perfect
Lovely relaxing atmosphere and fantastic staff
Lovely surgery and staff
Fantastic staff and lovely place
Scarlett is 4 years old and Laura was fantastic with her.Lovely staff and surgery
Friendly staff, examination areas are so new and clean and relaxing, brilliant dentists
Friendly staff and put you at ease
Polite friendly staff immaculate practice
Care
Professionalism, environment and up to date technology
Local. Very clean. Professional and friendly.
Totally professional great environment fantastic staff
At last I have a dentist I feel happy with
Professional whilst also friendly and welcoming
Lovely surgery and staff.
Friendly and personal service, State of the art equipment, highly skilled staff
1. The people 2. The modern environment and equipment 3. The quality of the treatments given
Friendly and welcoming staff, quick service and very clean environment
Everything. It is by far the best dentist we have attended and Laura is lovely as are the reception staff.
Very Efficient.Very helpful in explaining procedures. Very friendly.
Very calm atmosphere and availability of sedation
I feel safe and everyone is extremely professional helpful and friendly .
Efficiency and friendliness.
Cleanliness and presentation of the space, plus the friendly and professional service
Personal relationship
Friendly. Fully explained procedure
Laura fully explained my options and the X-rays that she took. I had attended for a second opinion on some work that had been recommended and decided to switch to Cleadon to have the work done. I felt fully reassured when I left the surgery.
The staff are all very friendly yet professional and I have absolute trust in Mr Gill. All of my family are now registered with the practice.
Professional and clean and staff second to none
Extremely efficient and friendly
The friendly atmosphere
Efficiency and friendliness
The staff
Professional but very friendly.
Friendly personal service
The people, the professionalism, most importantly I trust them with my care.
Staff
Friendly atmosphere.
Family attends
Very professional approach, pleasant waiting room unlike my previous dentist
Friendly Professional Extremely clean.
Quiet, personal attention
All of it from the receptionist to dentist and hygienist excellent service .
Really nice, extremely helpful staff.
Dental care is no 1 and add to that the staff are so friendly & warm welcome for everyone
It’s just perfect. Location suits me and Laura is the best dentist that I have ever been to.
Very professional practice in our neighbourhood
Excellent Dentist, took time to examine my teeth and discuss possible options. Highly delighted with standard of service.
Friendly staff
The Staff are Very Friendly
High standard of dentstry. Staff are friendly, pleasant and helpful.
Nothing that I diislike
Friendly, expert staff.
Friendly efficient and professional
Very friendly staff, always feel completely at ease, the COVID-19 sanitation and safety precautions are superb,
Honest and fair without unnecessary expense
Efficiency of staff and friendliness. Safety procedures in place.
All round excellence
I like the friendly, accommodating and professional approach of the team. I felt absolutely safe and in excellent hands. Laura is just wonderful!
Professionalism of all the staff and the welcoming you get from the moment you arrive
Local to where I live. New high tech practice. Variety of treatments that are available.
Location, friendly professional staff, beautiful clean practice adhering to Covid safety guidance, extremely efficient service by all members of staff with expert treatment every time. Absolutely amazing , a true gem in Cleadon Village.
Staff and lovely safe environment
Friendly staff, modern equipment and ease of booking, nice and clean.
Friendly staff and clean premises
Professional treatment in a safe and client friendly environment
Very helpful and friendly staff
Light and airy spaces, efficient and pleasant staff, state of the art equipment, provides excellent service and dentistry.
l feel totally at ease attending the practice. Both Matt Gill and Staff are very professional and l am very satisfied with all the treatment l have received.
really friendly and accommodating
Excellent professional service from all of the team .
Extremely clean and very pleasant helpful people
Friendly
Friendly and accommodating
Safe, the expertese. Staff are always welcoming
Very clean, friendly, professional.
frendly and helpful
Friendly, modern, air of competence. Local.
All the staff are friendly. I have an amazing dentist, Mr Gill. He is highly professional, friendly and will listen to any concerns you may have. He always explains the treatment you will receive. The practice is modern and very clean. Various procedures are available from a professional team. I would have no hesitation in recommending this practice to family and friends.
Your professional approach and nice manner
Very friendly, and Matt always puts you at ease.
Very efficient and lots of reminders.
All staff were friendly and explained all aspects of my care needs knowledgeably, in a manner I could understand, which reassured me and put me at ease.
The staff and all the equipment
THE PRACTICE IS FRIENDLY AND I FEEL COMPLETELY AT EASE. MORE IMPORTANTLY I HAVE COMPLETE CONFIDENCE IN THE SKILL AND COMPETENCE OF THE STAFF.
Professional friendly staff from when you walk in to when you walk out
friendly staff
Well organized and very clean
Very efficient, professional and friendly practice
I felt totally at ease and I found the two young assistants were really professional and did not make me feel embarrassed.
very well done out ,polite staff, also well explained procedures carried out.
Friendly staff
Convenient location with friendly professional staff and up to date techniques. Everyone from the reception to the dentist were so pleasant kind and caring. I was embarrassed to need an emergency appointment but everyone was so patient and considerate and I felt as if there was plenty of time to talk through the issues . A really positive experience.
These are ALL the answers to the question What do you think we can improve upon?
Nothing
Nothing
nothing
Waiting time for apps but I know that is hard with Covid
N/a
N/A
More information and prices on things other than normal dental that may be offered
No suggestions
all excellent
After careful thought I cannot think of anything! Overall the service standards are a breath of fresh air compared with our old NHS practice
NA
Nothing.
Nothing I am aware of.
Think it’s fine as it is now
Satisfied with everything
Can’t think of anything.All is of very good standard
Appointment availability
Free Coffee and cake!
For me on my first visit I would saying nothing. I would like to say how helpful and pleasant Judith was when I arrived and booked my next appointment.
Nothing. Keep up the good work!
For me nothing
No improvements needed .
Nothing everything is well organized
Hard to say, as I like & trust the care I receive from Matt Gill
Reduce dental fees
Not sure if it can be improved upon, just as long as you don't play any kind of music or T.V. as in some dental practices !!
Just keep doing what your doing.
Absolutely nothing
I don't think you can - you've nailed it - Clean, friendly and 1st class dental treatment
Not a thing! Already perfect, well a glass of wine on arrival would be good 😂
Nothing 🙂
Unfortunately something out of your control, car parking.
Friendly efficient good srvice
Nothing at the moment
Nothing I can think of.
I can’t think of anything, thanks team,
Parking but I understand it’s very limited in the area
Nothing really.
Keep doing what you do on every level. First Class.
Nothing at all, pure perfection!!
Cannot think of anything
Nothing to improve at this time
Nothing from my personal experience
Nothing springs to mind.
I can't think of any improvement.
nothing as yet
no need for improvement
Very happy with all aspects of the surgery
It can always be cheaper:) maybe a customer loyalty scheme of some kind , recommend a friends but i will keep coming and are planning to move my family to the practice when possible
Maybe open Saturday morning. Offer sedation
very little
Nothing
Prices !!!
nothing - keep up the good work
Not sure only attended during recent times of covid
do not think you could . everything has been done
I can't best one for me by far
Nothing comes to mind.
Nil
Nothing comes to mind
Nothing - it’s the best service I have ever received from any dentist and I’m a highly grateful satisfied client
Coffee and magazines when COVID permits
Nothing apart from offering sedation
Nothing! Everything is spot on
Perfect
Nothing Everything is spot on
A little expensive
Slightly long waiting time but only needs a moderate improvement.
can't think of any
I am completely satisfied with the way it is.
being able to provide sedation would be beneficial for nervous potential clients.
Nothing!
Nothing to improve. It's perfect.
Everything is fine.
Nothing that is apparent
All clinicians should wear scrubs
NA at this time. Perhaps after my first treatment
not much.
My experience so far has been very positive.
Can't think of anything.
I don’t have a negative comment concerning my appointment.
Nothing at present
Appointment times
At present I don't think any area needs improvement.
Very little.
i honestly cant think of anything that requires improvement Nothing,everything is spot on