Patient Satisfaction

Patient Satisfaction Survey

Commitment to quality care 

At Cleadon Village Dental Practice we always aim to give our patients the highest standard of care. We want to be sure that our quality of service  is second to none. Most importantly, we want to ensure that all of our patients are happy with our service. We would be grateful if you could answer the questions below to help us achieve our aim to give you a first class service. All responses are anonymous.

Link to survey

Our latest result from our survey dated 29/10/2021


What do you like about Cleadon Village Dental Practice?

Easy access, very professional but friendly, informative on treatment options and the clinical area was maintained to an exceptional high level. Infection control protocols and standards observed.

Immaculate clean very professional and so kind and caring felt totally at ease

Very Friendly


It feels modern and safe. Laura is absolutely lovely.

Friendly respectful and helpful

Whole thing perfect

Lovely relaxing atmosphere and fantastic staff

Lovely surgery and staff

Fantastic staff and lovely place

Scarlett is 4 years old and Laura was fantastic with her.Lovely staff and surgery

Friendly staff, examination areas are so new and clean and relaxing, brilliant dentists

Friendly staff and put you at ease

Polite friendly staff immaculate practice


Professionalism, environment and up to date technology

Local. Very clean. Professional and friendly.

Totally professional great environment fantastic staff

At last I have a dentist I feel happy with

Professional whilst also friendly and welcoming

Lovely surgery and staff.

Friendly and personal service, State of the art equipment, highly skilled staff

1. The people 2. The modern environment and equipment 3. The quality of the treatments given

Friendly and welcoming staff, quick service and very clean environment

Everything. It is by far the best dentist we have attended and Laura is lovely as are the reception staff.

Very Efficient.Very helpful in explaining procedures. Very friendly.

Very calm atmosphere and availability of sedation

I feel safe and everyone is extremely professional helpful and friendly .

Efficiency and friendliness.

Cleanliness and presentation of the space, plus the friendly and professional service

Personal relationship

Friendly. Fully explained procedure

Laura fully explained my options and the X-rays that she took. I had attended for a second opinion on some work that had been recommended and decided to switch to Cleadon to have the work done. I felt fully reassured when I left the surgery.

The staff are all very friendly yet professional and I have absolute trust in Mr Gill. All of my family are now registered with the practice.

Professional and clean and staff second to none

Extremely efficient and friendly

The friendly atmosphere

Efficiency and friendliness

The staff

Professional but very friendly.

Friendly personal service

The people, the professionalism, most importantly I trust them with my care.


Friendly atmosphere.

Family attends

Very professional approach, pleasant waiting room unlike my previous dentist

Friendly Professional Extremely clean.

Quiet, personal attention

All of it from the receptionist to dentist and hygienist excellent service .

Really nice, extremely helpful staff.

Dental care is no 1 and add to that the staff are so friendly & warm welcome for everyone

It’s just perfect. Location suits me and Laura is the best dentist that I have ever been to.

Very professional practice in our neighbourhood

Excellent Dentist, took time to examine my teeth and discuss possible options. Highly delighted with standard of service.

Friendly staff

The Staff are Very Friendly

High standard of dentstry. Staff are friendly, pleasant and helpful.

Nothing that I diislike

Friendly, expert staff.

Friendly efficient and professional

Very friendly staff, always feel completely at ease, the COVID-19 sanitation and safety precautions are superb,

Honest and fair without unnecessary expense

Efficiency of staff and friendliness. Safety procedures in place.

All round excellence

I like the friendly, accommodating and professional approach of the team. I felt absolutely safe and in excellent hands. Laura is just wonderful!

Professionalism of all the staff and the welcoming you get from the moment you arrive

Local to where I live. New high tech practice. Variety of treatments that are available.

Location, friendly professional staff, beautiful clean practice adhering to Covid safety guidance, extremely efficient service by all members of staff with expert treatment every time. Absolutely amazing , a true gem in Cleadon Village.

Staff and lovely safe environment

Friendly staff, modern equipment and ease of booking, nice and clean.

Friendly staff and clean premises

Professional treatment in a safe and client friendly environment

Very helpful and friendly staff

Light and airy spaces, efficient and pleasant staff, state of the art equipment, provides excellent service and dentistry.

l feel totally at ease attending the practice. Both Matt Gill and Staff are very professional and l am very satisfied with all the treatment l have received.

really friendly and accommodating

Excellent professional service from all of the team .

Extremely clean and very pleasant helpful people


Friendly and accommodating

Safe, the expertese. Staff are always welcoming

Very clean, friendly, professional.

frendly and helpful

Friendly, modern, air of competence. Local.

All the staff are friendly. I have an amazing dentist, Mr Gill. He is highly professional, friendly and will listen to any concerns you may have. He always explains the treatment you will receive. The practice is modern and very clean. Various procedures are available from a professional team. I would have no hesitation in recommending this practice to family and friends.

Your professional approach and nice manner

Very friendly, and Matt always puts you at ease.

Very efficient and lots of reminders.

All staff were friendly and explained all aspects of my care needs knowledgeably, in a manner I could understand, which reassured me and put me at ease.

The staff and all the equipment


Professional friendly staff from when you walk in to when you walk out

friendly staff

Well organized and very clean

Very efficient, professional and friendly practice

I felt totally at ease and I found the two young assistants were really professional and did not make me feel embarrassed.

very well done out ,polite staff, also well explained procedures carried out.

Friendly staff

Convenient location with friendly professional staff and up to date techniques. Everyone from the reception to the dentist were so pleasant kind and caring. I was embarrassed to need an emergency appointment but everyone was so patient and considerate and I felt as if there was plenty of time to talk through the issues . A really positive experience.

These are ALL the answers to the question What do you think we can improve upon?




Waiting time for apps but I know that is hard with Covid



More information and prices on things other than normal dental that may be offered

No suggestions

all excellent

After careful thought I cannot think of anything! Overall the service standards are a breath of fresh air compared with our old NHS practice



Nothing I am aware of.

Think it’s fine as it is now

Satisfied with everything

Can’t think of anything.All is of very good standard

Appointment availability

Free Coffee and cake!

For me on my first visit I would saying nothing. I would like to say how helpful and pleasant Judith was when I arrived and booked my next appointment.

Nothing. Keep up the good work!

For me nothing

No improvements needed .

Nothing everything is well organized

Hard to say, as I like & trust the care I receive from Matt Gill

Reduce dental fees

Not sure if it can be improved upon, just as long as you don't play any kind of music or T.V. as in some dental practices !!

Just keep doing what your doing.

Absolutely nothing

I don't think you can - you've nailed it - Clean, friendly and 1st class dental treatment

Not a thing! Already perfect, well a glass of wine on arrival would be good 😂

Nothing 🙂

Unfortunately something out of your control, car parking.

Friendly efficient good srvice

Nothing at the moment

Nothing I can think of.

I can’t think of anything, thanks team,

Parking but I understand it’s very limited in the area

Nothing really.

Keep doing what you do on every level. First Class.

Nothing at all, pure perfection!!

Cannot think of anything

Nothing to improve at this time

Nothing from my personal experience

Nothing springs to mind.

I can't think of any improvement.

nothing as yet

no need for improvement

Very happy with all aspects of the surgery

It can always be cheaper:) maybe a customer loyalty scheme of some kind , recommend a friends but i will keep coming and are planning to move my family to the practice when possible

Maybe open Saturday morning. Offer sedation

very little


Prices !!!

nothing - keep up the good work

Not sure only attended during recent times of covid

do not think you could . everything has been done

I can't best one for me by far

Nothing comes to mind.


Nothing comes to mind

Nothing - it’s the best service I have ever received from any dentist and I’m a highly grateful satisfied client

Coffee and magazines when COVID permits

Nothing apart from offering sedation

Nothing! Everything is spot on


Nothing Everything is spot on

A little expensive

Slightly long waiting time but only needs a moderate improvement.

can't think of any

I am completely satisfied with the way it is.

being able to provide sedation would be beneficial for nervous potential clients.


Nothing to improve. It's perfect.

Everything is fine.

Nothing that is apparent

All clinicians should wear scrubs

NA at this time. Perhaps after my first treatment

not much.

My experience so far has been very positive.

Can't think of anything.

I don’t have a negative comment concerning my appointment.

Nothing at present

Appointment times

At present I don't think any area needs improvement.

Very little.

i honestly cant think of anything that requires improvement Nothing,everything is spot on

Historical Surveys

17 January 2021