Patient Satisfaction Jan 21

Patient Satisfaction Survey

Commitment to quality care 

At Cleadon Village Dental Practice we always aim to give our patients the highest standard of care. We want to be sure that our quality of service  is second to none. Most importantly, we want to ensure that all of our patients are happy with our service. We would be grateful if you could answer the questions below to help us achieve our aim to give you a first class service. All responses are anonymous.

Link to survey

Our latest result from our survey dated 17/1/2021

What do you like about Cleadon Village Dental Practice?

Very professional
Welcoming, friendly staff make you feel at ease
Lovely friendly vibe
Very professional and know their trade
Modern, efficient, professional and within walking distance of my home
Friendly atmosphere ..pleasant staff each and every one of them and make you feel so at ease
Professional and friendly- very clean and safe including waiting area.
Communication and treatment excellent
The practice is very modern with all of the latest equipment. The staff are all extremely friendly and helpful. I feel very safe when I visit the practice.
Very professional and extremely COVID safe
Easy booking process and friendly staff
friendly, efficient, very clean and professional
Friendly staff and made to feel comfortable and in safe hands with dentist and technicians.
Wonderful team .
Receptionist, hygienist and dentist all friendly whilst also being highly competent.
Friendly competent staff
Professional Friendly Staff, Extremely Clean and Hygienic, Location of Practice.
Professionalism, decor, friendly staff
I find Laura and Kelly to be very professional and honest, yet reassuring. Friendly staff, spacious, modern
It is a lovely little practice with pleasant girls on reception , Lauren the dental nurse is excellent at her job and works well with Mr Gill who is a a gentleman professional but makes u feel at total ease.
Professional, friendly and clean
Friendly staff and relaxing atmosphere
Clean- modern- efficient- friendly and relaxed atmosphere
Excellent service
All the staff are amazing. From the warm welcome at reception to every person you encounter there after.
Able to provide a wide range of treatments
Friendly staff and very modern clean safe environment.
Approachable, friendly and professional staff.
Feels very clean and safe, happy to take my children there.
It’s local
The expertise, professionalism and friendliness of all the staff.
Professional friendly staff were able to treat me through this difficult period.

Just for completeness, below are ALL the comments about what we can improve upon

What do you think we can improve upon?

Nothing comes to mind
Nothing, very happy with their service
None needed, all good
Nothing that comes to mind ..they have everything 100%
Reading material- after Covid has gone!!
Nothing that I can think of. Nothing that I can of
Based off one visit - nothing nothing really
I cant think of anything to be honest. Maybe extend your practice with more dentists at the high standard of quality care that your patients receive.
None, practice is fine.
Longer opening hours. Saturday clinics
To be honest I think all areas of the practice seems to be at the highest standards
Reception staff, dental team, lovely premises friendly team
TVs turned on above the dental chair. I’m quite nervous and find watching anything helps. I love the clouds too!
Nothing. All very good.
Nothing ... exceptional
Cannot think of anything